Travel with confidence

Booking & Cancellation
Policy

Every great adventure begins with peace of mind. Learn about our booking process, cancellation timelines, date changes, payments and safety procedures before exploring Costa Rica with us.

Policy draft for operator review. This preview is not an approved or published policy. The proposed cancellation schedule differs from previously issued agreements and must be confirmed by Costa Rica Xplores before use with customers.

Clear Cancellation Terms

Know the cancellation windows and applicable refund conditions before you book.

Plan with Flexibility

Request a date change in advance, subject to availability and confirmation.

Safety Comes First

Weather, sea conditions and operational safety always guide our decisions.

Local Assistance

Our Costa Rican team is here to answer questions and coordinate your trip.

Know before you go

Proposed Cancellation & Refund Schedule

The following terms are proposed for new reservations only, once approved and incorporated into the booking confirmation. All time windows are measured backward from the scheduled tour start time in Costa Rica.

When you cancelProposed conditions
More than 7 days before departureRefund of payments received, less an administrative fee equal to 5% of the total confirmed tour price. The deduction will not exceed the amount already paid.
From 72 hours up to 7 days before departure50% of the deposit is refundable. The remaining 50% of the deposit may be retained as booking credit toward a new date within 3 months, subject to availability. Any payments beyond the deposit require separate written confirmation of refund treatment.
Less than 72 hours before departureCancellation is non-refundable, including cancellations between 48 and 72 hours before departure.
No-show or failure to arriveNo refund is available if guests do not arrive for the confirmed service.
Change of dateOne date change may be requested at least 5 days before departure without a rescheduling fee, subject to availability and confirmation. Changes requested later will be reviewed individually.
Operator cancellation for safetyIf Costa Rica Xplores cancels due to unsafe weather, sea conditions, official restrictions or force majeure, the team will offer a new date at no additional rescheduling charge or coordinate an applicable refund if rescheduling is not possible.
Important: These are proposed standard terms, not a modification of any previously signed agreement. Private charters, large groups, transportation services and third-party activities may require separately agreed conditions disclosed before payment.

Payment & Booking Information

Secure Payment

We can provide a secure PayPal payment link. Eligible guests may pay using PayPal or a supported credit or debit card. The required deposit or full payment will be specified in your quotation.

Transparent Pricing

Your confirmed quotation should specify the total price, applicable taxes and fees, payment amount, remaining balance and exactly what the experience includes. Any optional extras must be disclosed separately.

Frequently Asked Questions

Helpful answers for a smooth and enjoyable experience.

Your reservation is confirmed after the agreed deposit or full payment is received and the applicable booking conditions have been accepted. Please review your confirmation for the tour date, number of guests, pickup details and balance.

Inclusions depend on the specific tour and your confirmed quotation. Taxes, transportation, meals, equipment and optional activities should be clearly listed before payment. Never assume an unlisted service is included.

Private and shared options vary by tour. A tour is private only when explicitly identified as private in the tour description and booking confirmation. Please ask us before booking if exclusive service is important to you.

Your safety is our priority. If the operator determines that conditions are unsafe, we may postpone or cancel the experience. We will help coordinate a new date or an applicable refund when rescheduling is not possible. The captain or guide makes final operational safety decisions.

Please contact us as soon as possible and provide relevant details. We will review your circumstances and possible alternatives; however, exceptions to the published cancellation terms are not automatic and must be confirmed in writing.

Please notify us in advance. Changes depend on availability, vehicle or vessel capacity and the tour operator's confirmation. Price adjustments may apply and will be communicated before the change is finalized.

No. Bioluminescence is a natural phenomenon. Its visibility and brightness vary with moonlight, water conditions and biological activity. Swimming, if offered, also depends on conditions and crew instructions.

Questions Before Your Adventure?

We're happy to help you understand your booking details before you travel.

Chat With Our Team

Costa Rica Xplores · Guanacaste, Costa Rica